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Adam Samuel has developed training courses for both the UK and the European Union on complaint handling, financial promotions, product governance and advice standards.

The UK courses can be done for different sectors such as investments, insurance, mortgages, deposits and various aspects of consumer credit. They all involve extensive use of case studies mainly provided by individual firms and sometimes collected during a thirty year compliance career. The sample programmes can and regularly are adapted to suit individual businesses’ needs.

Suitability, advice, non-advised transactions and discretionary management standards

Product governance – Mortgages, Deposits, Payment services and Consumer Credit

Code of Conduct (COCON) for senior managers, certificated staff and staff generally

Suitability, advice standards, non-advised transactions and discretionary management in the EU

Get in touch

Contact Adam by e-mail, phone or post at:

E-Mail: or

Mobile: 07900 248150

The Attic, 117 Priory Road, London NW6 3NN.