Adam does, teaches, writes and fixes things. There are, though, two distinct sides to his work. Adam was originally a lawyer who specialised in international arbitration. He wrote his first book on that subject and continues to supply technical and academic analysis in this area. He resolves disputes, primarily by issuing decisions on intellectual property matters and  helps  lawyers and arbitrators when they are not sure what to do next. An in-depth knowledge of multiple legal systems and the ability to understand how the laws of different countries and arbitration interact form a large part of what he offers the disputes and legal community. They also drive the comparative international arbitration course he teaches at the University of Westminster.

For the last thirty years, Adam has worked in financial services compliance, originally handling complaints as an Insurance Ombudsman’s assistant and second Personal Investment Authority Ombudsman and now helping firms and complainants present their cases. He has the qualifications of both a compliance specialist and a financial and mortgage adviser. Adam trains firms, fixes their problems, re-writes their procedures, finds out what went wrong and how to remedy it and writes extensively about these types of issues. He authored the only book on UK financial services complaint handling, now in its second edition. Adam has also worked with a number of professional bodies on their standards, ethics and examinations. He has helped regulators in four countries and three continents with everything from training, legal advice and designing compensation schemes. He has appeared on both television and radio discussing consumer financial services problems.